What is CRM?

•  Customer Relationship Management, is a method that helps businesses improve existing and potential customer relationships. 

What is Zoho CRM?

• It is a widely used customer relationship management platform. 
• Zoho CRM is used to help increase sales, marketing and customer support efforts. It is usually used by large enterprises, start-ups and vertical markets. 
• Being an award winning CRM and trusted by global users, it helps in bringing your marketing, sales and customer support activities together, and making your process  more efficient.

Who can Benefit from Zoho?

• B2B companies can stay on top of their sales operations with the help of Zoho CRM, it also helps them create a common platform to keep their partners, vendors, and other stakeholders of their business in sync with others
• Zoho CRM helps B2C companies reach out their customers more easily by using its features like lead management, marketing automation, instant surveys and many more.
• SMBs can also compete against bigger players in the industry by starting their CRM campaign using the free version of Zoho CRM.
• Enterprises can also benefit from Zoho CRM by using its advanced features like workflow management, sales and marketing automation, advanced analytics and more.

What are the benefits of using Zoho CRM?

1. Boost sales - your time and resources will not be wasted on a prospect that won’t become a customer, because by using Zoho CRM you’re able to identify, develop and follow up on quality leads.

1. Better Customer Satisfaction - Zoho CRM can help in resolving customer inquiries quickly, making sure  they leave satisfied. By providing you all the historical data of a customer, as well as information regarding similar issues faced by others.

1. Efficient Business Process - Ensure that the standards are followed while processes are executed with the help of Zoho CRM.

1. Data Security and Compliance - with Zoho CRM, you can rest assured that customers data is safeguarded by the top-of-the-line physical and digital security mechanisms.

1. Tactical Decision Making - Zoho CRM gives accurate data from your organization using analytics and reports so they can respond to market trends with better decisions.

If you’re having a hard time managing sales, marketing and customer relations, well it’s time that you try using all-inclusive business software like Zoho CRM.